DELIVERY INFORMATION

We deliver to over 100 countries worldwide.
 
Shipping and transport costs are calculated according to volume, weight and destination. We do our best to keep them as low as possible.​

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GUARANTEE AND SAFETY

For international delivery our carpentry workshop manufactures special wooden crates to protect the products.
For shipping, we only collaborate with leading furniture carriers having branches worldwide. We always include an all-risk insurance that covers all damage caused by transportation, guaranteeing maximum safety..
 

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INTERNATIONAL SHIPPING DETAILS

Except for the ready-to-deliver products in the showroom, we must order goods from the manufacturer, specifying the features selected (colour, fabric and finishings).
 
Order processing will be as follows:
 
- 6-8 weeks for the MANUFACTURE of the furniture: from the order confirmation until the goods are available in our warehouse (August and December excluded);
- 1 week for QUALITY CONTROL: at this stage we verify product compliance with the order, integrity of the goods and prepare items for shipping to the specified address;
- 1 week for DELIVERY in Italy or in European Union Countries;
- 2-5 weeks for DELIVERY in non-European Union Countries.

International delivery does not include, unless otherwise agreed, taxes, duties, or all costs concerning quarantine or fumigation (such as Australia), that should be paid by the customer before delivery. Non payment may cause delays (for which FAG Fabbrica Armadi Guardaroba is not responsible) and, in most extreme cases, the goods shall be returned to our warehouse, and all extra expenses charged to the customer.
For some countries we are able to directly calculate and pay these costs for you, providing an all inclusive service (DDP – Delivered Duty Paid).

Assembly and mounting of products are not included for international orders.

All international orders are delivered solely to street level, and for areas accessible to medium/big trucks (possibility and costs for restricted traffic zones/centres to be confirmed). It does not include transport inside the building and to other floors, assembly or unpacking. The customer must provide assistance for bulky items.

If the order includes several articles, unless otherwise agreed, only one shipping will be carried out, after all products arrive at the warehouse and after quality control.

At present we have already shipped to the following countries:

Albania, Australia, Austria, Azerbaijan, Belgium, Canada, Chile, China, Cipro, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong, India, Ireland, Italy, Lebanon, Luxemburg, New Zealand, Norway, the Netherlands, Poland, Portugal, Romania, Shanghai, Singapore, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and the USA.

Do you want to know if we can ship to your country, even if it is not indicated above? Send us a request at ​info@fag-armadi.it or call us on (0039) 0744.1925400.

If you prefer you can also choose the “Buy and Collect” option and your forwarder can pick the goods up directly from our showroom. In this case we will provide an ex-works quotation for the furniture selected.​
 

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DELIVERIES IN ITALY

For deliveries in Italy we offer three options:
 
- Direct pick-up
- Standard delivery
- Delivery and assembly


Direct pick-up
 
You can pick the goods up directly from our showroom. This option is free and available for all products.
 
If you wish to collect the items you ordered directly at our Terni Showroom, you can do so after they have arrived and after quality control in the following opening hours:

Mon-Fri 8 am - 1 pm / 2 pm - 4 pm
Saturday and Sunday closed.

For further information please contact us at (+39) 0744.305276 or by e-mail info@fag-armadi.it


Standard Delivery
 
Standard delivery is solely to street level, and for areas accessible to medium/big trucks (possibility and costs for restricted traffic zones/centres to be confirmed). It does not include transport inside the building and to other floors, assembly or unpacking. The customer must provide assistance for bulky items.

Average delivery times are 7-10 days from arrival of goods at our warehouse.

If the order includes several articles, unless otherwise agreed, only one shipping will be carried out, after all products arrive at the warehouse and after quality control.


Delivery and assembly
 
Delivery including assembly is available on customer request and specific costs shall be quantified.
This kind of service is by appointment and includes furniture assembly and mounting in the room chosen, plus the removal and disposal of packaging.
 
For further information please contact us at (+39) 0744.305276 or by e-mail info@fag-armadi.it

Delivery and assembly is not available for lighting or outside Italy, and does not include the installation of electrical plants for lighting, nor the hanging of mirrors or pictures.
 

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DELIVERY FAQ

How do I know when the goods will be delivered?
You will always be kept updated by email concerning your order, and when the goods are ready at our warehouse we will contact you for the delivery. 

What are the supplementary wooden crates?
Before carrying out an international delivery, after quality control, apart from the manufacturer's standard packaging (usually in polystyrene and cardboard), we make supplementary wooden crates to guarantee maximum protection. 

What happens if what I ordered arrives broken?
If the goods are damaged upon arrival, an insurance policy, which is always included in our deliveries, guarantee their substitution.

What happens if what arrives is not what I ordered?
Before shipping we always carry out quality control and order conformity. However, if you should receive something different to what you ordered, we will substitute it with no extra cost.

How much are customs and taxes for an international shipping to my country?
Every country has different costs. When you decide to buy from us we will provide you with the contact details of our forwarding agent in your zone, so you can evaluate the exact cost of customs and taxes. For some countries we are also able to calculate and pay these costs directly for you, providing an All Inclusive service (DDP – Delivered Duty Paid).
 
What does Ex-works (EXW) delivery mean?
If you have received our quotation with Ex-works delivery, this means the price we have stated only refers to the goods. Collecting the items directly from our warehouse, you will be responsible for the loading and transport of goods (costs and risks) and any extra costs (customs, taxes, duties, etc...).
 
What does C.I.F. delivery mean?
C.I.F. stands for Cost, Insurance and Freight. If you have received our quotation with port (or airport) C.I.F. delivery, this means the price we have stated includes the goods, as well as transport from our warehouse to the port (or airport) indicated. You will be responsible for delivery from there until your address (costs and risks), and any extra costs (customs, taxes, duties, etc...).
 
What does D.A.P. delivery mean?
D.A.P. stands for Delivery At Place. If you have received our quotation with D.A.P. delivery, this means the price we have stated includes the goods, as well as transport to the street level of your address. You will only be responsible for any extra costs (customs, taxes, duties, etc. in those countries where applicable).
 
What does D.D.P. delivery mean?
D.D.P. stands for Delivered Duty Paid. If you have received our quotation with D.D.P. delivery, this means the price we have stated includes everything: the goods, transport to the street level of your address and any extra costs (customs, taxes, duties, etc...). You don't have to pay anything else!
 
Can you deliver inside my house?
This is possible only in Italy, prior to request upon purchasing, while all international deliveries are only to street level and the customer must provide the transporter assistance for unloading any bulky articles.

Do you send articles in the same order separately?
If the order includes several articles, unless otherwise agreed when purchasing, only one shipment is foreseen, which will take place after all the items have arrived at the warehouse and after quality control.
 
Can you lower the invoice value for customs purposes?
No, I'm afraid we can't. This is illegal!